We guaranted that all items will arrive to you in good condition and are as they are portrayed and described or you may return them for a full refund. In the event of an item being damaged in shipping, the customer is protected by shipping insurance.

IMPORTANT! We do NOT accept returns for items that 'do not get there in time'!

Ordering in a timely fashion is the responsibility of the purchaser. If there is a question about timeliness of delivery before the purchase is made, contact us for further information 704 288-0953. Customers will then be able to make an informed decision.

Should an item arrive on December 27, congratulations on having something for the following Christmas!

Turnaround: A customer wishing to make a purchase near the holidays should understand that our shipping department can become backed up due to high demand. We are glad to put in long hours and are doing the best we can. If there is a question, call 704 288-0953 during regular business hours eastern time or email orders "at" santa.cc

IF YOU ARE RETURNING FOR ANY REASON YOU MUST CONTACT US BEFORE HAND!

Items may be returned for replacement or refund at our discretion please!

Wearables such as the Santa Suits are NOT returnable under ANY circumstances (other than for shipping damage).

ALSO... computers vary from one to the other on what colors they display. Colors on this site are representative only, and are not meant to be exact. No returns will be accepted because you don't think it's the "right" shade of red.